Terms and Conditions for Man With Van Cubitttown

These Terms and Conditions set out the basis on which Man With Van Cubitttown provides moving, delivery, collection, and related transport services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. These conditions are designed to create a clear understanding of each party’s rights and responsibilities, including how bookings are made, how payments are handled, what happens if plans change, and how liability is managed.

In these terms, “we,” “us,” “our” and similar references mean the service provider operating under the name Man With Van Cubitttown. “You,” “your,” or “customer” means the person, business, or organisation requesting the service. These terms apply to all standard van services, including removals, transport of household goods, light commercial moves, and other agreed collection or delivery work. They do not apply to any service not expressly agreed in writing or by confirmed booking.

All quotations and service descriptions are based on the information you provide at the time of enquiry. If the information given is incomplete or inaccurate, the final price, timing, or feasibility of the work may change. We may refuse or pause a job if the conditions at the collection or delivery point differ materially from what was described during booking, especially where access, loading time, volume, weight, or handling requirements were not disclosed.

Booking process
Bookings may be made by phone, email, online enquiry, message, or any other method we accept from time to time. A booking is not confirmed until we have issued confirmation and, where requested, received any deposit or advance payment. The booking confirmation may include the date, estimated time, service type, collection and delivery locations, vehicle requirements, and any special conditions. You are responsible for checking that all details are correct before accepting the booking.

When requesting a quotation, you must provide accurate details of the items to be moved, the access arrangements at each address, parking restrictions, loading conditions, whether stairs or lifts are involved, and any unusual or fragile goods. We may base our quote on photographs, written descriptions, video calls, inventory lists, or an on-site assessment. If the job changes after the booking is confirmed, we reserve the right to revise the quote or decline to proceed if the revised work is unsafe, unlawful, or outside the agreed scope.

We will use reasonable efforts to arrive at the agreed time, but all schedules are estimates unless expressly stated otherwise. Delays may occur due to traffic, weather, vehicle issues, earlier jobs overrunning, or circumstances beyond our control. We are not liable for indirect loss caused by minor delays, provided we act reasonably. If access is not available or the customer is not ready within a reasonable period, waiting charges or cancellation charges may apply.

Payments
Unless agreed otherwise, payment is due on completion of the job and before or at the point of delivery, collection, or unloading. We may request a deposit, part-payment, or full payment in advance for certain bookings, including peak-time moves, larger jobs, or services involving significant third-party costs. Accepted payment methods may include bank transfer, card payment, cash, or other methods we specify at the time of booking.

All prices are based on the scope of work agreed at booking. If the job takes longer than expected or requires additional labour, mileage, parking charges, tolls, congestion or clean-air charges, waiting time, extra stops, additional items, or specialist handling, these may be charged separately where they were not included in the original quotation. Any changes to the price will be explained as soon as reasonably possible. Failure to pay the full amount due may result in interest, recovery costs, or refusal of future services, where permitted by law.

You are responsible for ensuring that payment details are correct and that sufficient funds are available. If a payment is reversed, disputed without reasonable cause, or otherwise fails after the service has been delivered, you must reimburse us for the unpaid amount and any reasonable bank or administrative charges arising from the failed payment. We may also suspend outstanding work until any overdue sums are settled in full.

Cancellations
If you need to cancel a booking, you should notify us as early as possible. The closer the cancellation is to the scheduled service time, the more likely we are to incur unrecoverable costs. Unless a different cancellation policy is confirmed in writing, the following general approach applies: cancellations made well in advance may incur no charge or a limited administrative fee; cancellations made shortly before the scheduled time may attract a portion of the quoted price; and cancellations after the team has been dispatched or arrived may be charged in full or in part, depending on the work already undertaken and any committed costs.

If you ask to postpone rather than cancel, we will try to accommodate a new date subject to availability. However, a postponement is not guaranteed until we confirm it. Any deposit paid may be transferred to a new date at our discretion, provided the revised booking falls within a reasonable period and the service remains viable. Repeated changes may result in an updated quote or loss of the original rate.

You must ensure that the items to be moved are packed suitably unless packing has been agreed as part of the service. Loose items, unsafe packaging, overfilled boxes, or unsuitable containers increase the risk of damage and delay. You must also ensure that goods are legal to transport, properly declared, and accessible at the agreed time. We may refuse to handle items that are hazardous, contaminated, prohibited, or likely to damage the vehicle or endanger people.

Liability and loss
We will take reasonable care when handling your goods and will carry out the service with reasonable skill and diligence. However, our liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by events beyond our reasonable control, including poor packing by the customer, hidden defects, pre-existing damage, inherent fragility, undisclosed weight, or the actions of third parties.

Where we are found legally responsible for loss or damage, our liability will normally be limited to the lesser of the actual repair or replacement cost and the declared or agreed value of the item, subject to any applicable insurance cover and any exclusions permitted by law. We do not accept liability for items of exceptional value unless they were declared in advance and we agreed in writing to carry them under specific conditions. Customers should consider their own insurance for high-value, fragile, or sentimental items.

We are not liable for indirect, consequential, or economic losses such as loss of profit, loss of business opportunity, missed appointments, or inconvenience, except where such liability cannot legally be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law.

Waste and disposal rules
Where our service involves collection, disposal, uplift, or removal of unwanted items, all waste must be described accurately in advance. We only collect or transport waste in accordance with applicable UK waste regulations. The customer must not ask us to remove waste that is illegal to transport, improperly classified, or contaminated beyond what has been disclosed. If the service includes disposal, we may require evidence of the nature and origin of the waste before accepting the job.

Where required by law, waste must be transferred only with the correct documentation and handled by appropriately authorised parties. You agree to provide truthful information about the contents, condition, and origin of any waste or items for disposal. If you supply false or incomplete information and we incur loss, fines, cleanup costs, or compliance expenses as a result, you must reimburse us in full, including reasonable legal and administrative costs, to the extent permitted by law.

We reserve the right to refuse any item or load that includes hazardous materials, asbestos, chemicals, paint, oil, batteries, gas cylinders, clinical waste, biological waste, or other restricted substances unless we have expressly agreed in writing and have the lawful authority, equipment, and permissions to handle them. The customer remains responsible for ensuring that all waste presented for collection is lawful to move and dispose of under the relevant regulations.

Property access, parking, and site conditions
You are responsible for providing safe, lawful, and practical access to the collection and delivery points. This includes arranging parking permissions where necessary, ensuring that entry routes are clear, and notifying us of staircases, lifts, narrow entrances, restricted access, or other obstacles. If we are unable to complete the service because access has not been arranged properly, additional charges may apply. We may also decline to enter areas that we reasonably consider unsafe.

You must ensure that any premises we attend are suitable for the work to be carried out without undue risk. This includes removing obstacles, securing pets, and protecting floors, walls, or communal areas where necessary. If you request us to move items through tight, fragile, or difficult spaces, you accept the risk of cosmetic scuffs or minor incidental contact arising from normal handling, unless caused by our negligence.

Delays, force majeure, and service interruption
We will not be responsible for delays or failures caused by events outside our control, including severe weather, accidents, road closures, government action, industrial disputes, fire, flood, power failure, or vehicle breakdown. If such an event prevents or materially delays performance, we may reschedule the service, suspend the booking, or cancel it without liability for indirect losses. If we must cancel due to unavoidable circumstances, any prepaid amount for work not carried out will be refunded or credited, subject to lawful deductions for work already completed or costs already incurred.

Insurance, complaints, and changes to terms
We may maintain appropriate insurance cover for our operations, but insurance does not change the limits of liability set out in these terms. If you believe something has gone wrong, you should notify us as soon as reasonably possible and provide details of the issue, including supporting photographs or evidence where appropriate. This allows us to assess the matter fairly and, where possible, take reasonable steps to resolve it. We may inspect damaged items, packaging, or the relevant site before accepting a claim.

We may update these Terms and Conditions from time to time to reflect changes in business practice, operational needs, or legal requirements. The version in force at the time of booking will generally apply to that booking, unless a change is required by law or the revised terms are expressly agreed by both parties. If any provision is found to be invalid or unenforceable, the remainder of the terms will continue in full force and effect.

Governing law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer law provides otherwise. If you are a consumer, nothing in these terms affects your statutory rights under applicable UK legislation.