Man With Van Cubittown Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Cubittown provides domestic and commercial moving services, delivery support, collection work, and related transport services within the United Kingdom. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. For the purposes of these terms, references to "we", "us", and "our" mean Man With Van Cubittown, and references to "you" or "the customer" mean the person or business requesting the service.

These terms are intended to apply to standard man and van services, including single-item transport, part-load moves, property relocations, furniture collection, short-distance delivery, and similar bookings. They do not create any agency, partnership, or employment relationship between us and the customer. Any variation to these terms must be agreed in writing by an authorised representative before the service is performed.

1. Booking Process

A booking for man with van services is only confirmed once we have accepted the request and, where required, received any deposit or initial payment. Enquiries may be made through phone, email, online form, or other agreed communication methods. A quotation is based on the information provided by the customer, including addresses, access conditions, the volume and nature of items, time required, and any special handling needs. If the information later proves inaccurate, we may revise the quotation, the vehicle size, the staffing requirement, or the schedule.

Customers must provide complete and accurate details at the time of booking, including the presence of stairs, lift restrictions, parking limitations, access distances, heavy or fragile items, dismantling requirements, and any likely delays. Failure to disclose relevant information may result in extra charges, cancellation fees, reduced service scope, or refusal to carry out the move if it would be unsafe or impractical. We may decline a booking at our discretion where the load, route, property access, or timing is unsuitable.

Booking confirmations may include the service date, estimated arrival window, collection and delivery points, quotation basis, and any agreed extras. Unless stated otherwise, all timings are estimates only and are not guaranteed to the minute. Traffic, weather, parking, prior job overruns, and site access can affect arrival and completion times. The customer is responsible for being available, or ensuring an authorised person is available, at both collection and delivery locations during the agreed service period.

2. Scope of Service

Our man with a van service covers transport and handling of items that are lawful, reasonably safe to move, and suitable for the vehicle and staffing assigned. We may assist with loading and unloading, but unless expressly agreed, we do not provide dismantling, reassembly, packing, unpacking, storage, specialist lifting, or route planning beyond reasonable operational judgement. Any additional tasks requested on the day may be accepted only if they are safe, legal, and commercially feasible.

We may refuse to move items that are prohibited, dangerous, excessively heavy, improperly packed, leaking, contaminated, or likely to cause damage to persons, property, or other goods. This includes, without limitation, weapons, illegal substances, live animals, flammable materials, pressurised containers, asbestos-containing materials, and other regulated items unless express prior arrangements have been made and all legal requirements are met. The customer must tell us in advance about any item requiring special care or legal checks.

Where the service is booked on a same-day, short-notice, or time-sensitive basis, the customer accepts that flexibility may be required. We will use reasonable endeavours to meet the agreed schedule, but we are not responsible for delays caused by matters outside our control or by the customer’s failure to prepare properly. The customer is also responsible for ensuring that items are ready for collection, safely packed, and accessible at the agreed time.

3. Payments and Charges

Charges for Man With Van Cubittown services are based on the quotation, the job description, the time taken, the number of staff, vehicle type, mileage, waiting time, congestion, parking costs, tolls, and any additional services agreed. Unless otherwise stated, quotations are valid for a limited period and may be withdrawn or revised if booking details change. Any estimate given before seeing the goods or property is indicative only.

Payment terms will be confirmed at the time of booking or before the service begins. We may require a deposit, part payment in advance, or full payment on completion. Unless agreed otherwise, payment is due immediately upon completion of the job and before goods are released. We accept the payment methods we notify to the customer from time to time. Late payment may result in interest or recovery costs where permitted by law.

The customer is responsible for all agreed fees and any additional charges arising from circumstances beyond the original booking details, including but not limited to extra waiting time, additional stops, changes of address, parking penalties caused by inadequate arrangements, increased load volume, or refusal of access at the destination. If a job takes longer than expected due to access issues or incomplete preparation, we may charge an hourly extension or revised rate.

Where a quotation is based on the information supplied by the customer, we are entitled to rely on that information. If the actual job differs materially from the description provided, we may adjust the price to reflect the correct labour, vehicle size, route, risk, or disposal requirement. Any dispute over charges must be raised promptly. Payment of undisputed sums must still be made on time.

4. Cancellations, Amendments, and No-Shows

The customer may request cancellation or rescheduling, but the amount refundable, if any, will depend on the notice given and any costs already incurred. If cancellation is made well in advance and no costs have been incurred, a full or partial refund may be considered at our discretion. If cancellation occurs shortly before the service, after vehicle allocation, or once staff have been dispatched, cancellation charges may apply.

If the customer is not present at the agreed time and location, if access is unavailable, or if the job cannot proceed because the customer has failed to prepare the items or secure permissions, this may be treated as a no-show or a late cancellation. In such cases, we may charge for travel time, waiting time, and any reasonable losses. We may also end the booking without completing the service if continued attendance would be unreasonable.

Any amendment to the booking, including a change of date, address, item list, vehicle needs, or collection instructions, must be communicated as soon as possible and is subject to our agreement. We may refuse amendments where they would materially alter the service, create safety concerns, require different scheduling, or cause us to incur additional costs. Where amendments are accepted, the price and timing may be revised accordingly.

5. Customer Responsibilities

The customer must ensure that all goods are properly packed, labelled, and ready for transport unless we have expressly agreed to pack or prepare them. Fragile items should be protected suitably for road transport. The customer should remove personal data from devices and secure confidential documents where relevant. We are not responsible for items left inside drawers, cabinets, appliances, or other containers unless we have specifically agreed to handle them.

The customer must also secure parking arrangements where possible, obtain any necessary permissions for loading or unloading, and ensure that access routes are safe and unobstructed. Any delay or additional cost caused by blocked access, parking difficulties, building restrictions, or missing keys remains the customer’s responsibility. If an address is incorrect, access is denied, or the customer gives faulty instructions, we may charge for wasted attendance and repositioning.

6. Liability and Risk

We will exercise reasonable care and skill in providing our van and removal services, but liability is limited to the extent permitted by law. We are not liable for loss or damage caused by ordinary wear and tear, pre-existing defects, inadequate packing by the customer, or items that are inherently fragile, unstable, or unsuitable for transport. Customers are encouraged to insure goods independently where appropriate, particularly for high-value or sentimental items.

Where we are responsible for loss or damage, our liability may be limited to the lower of the repair cost, replacement value, or the amount recoverable under any applicable insurance cover, subject always to the specific circumstances and legal limits. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under English law. Nothing in these terms affects your statutory rights where applicable.

We are not responsible for delays, loss, or damage arising from events outside our reasonable control, including severe weather, road closures, accidents, industrial action, fuel shortages, police directions, government restrictions, or acts of third parties. If such an event prevents or delays performance, we may suspend, rearrange, or cancel the service without liability for consequential loss. We will seek to act reasonably in all circumstances.

7. Waste Regulations and Disposal

Where our services include removal, collection, or disposal of unwanted items, the customer must comply with all applicable waste regulations and provide accurate descriptions of the materials involved. We do not knowingly transport or dispose of controlled, hazardous, or unlawful waste except where we are legally permitted and appropriately licensed to do so. The customer must not include prohibited materials in any load without prior disclosure and agreement.

If waste is collected, the customer confirms that they have authority to dispose of it and that the items are not stolen, contaminated, or subject to special legal controls. We may require the customer to separate recyclable, reusable, general, and hazardous materials before collection. Any extra charges relating to disposal, transfer station fees, sorting, or regulatory compliance will be payable by the customer if those costs arise from the nature of the waste or from inaccurate information.

Waste Duty of Care

Where required, the customer must provide truthful information about the source, type, and composition of waste. We may refuse waste that cannot lawfully be handled, documented, or transported within our operating arrangements. If waste is left behind, mixed with non-waste items, or presented in a condition that creates health or legal risks, we may stop work or charge for safe handling measures. The customer remains responsible for ensuring that waste is presented in compliance with the law.

8. Insurance, Claims, and Complaints

Any claim for loss or damage must be reported as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. The customer should provide details of the item affected, the nature of the damage, photographs where available, and proof of value or repair cost if requested. Failure to notify us promptly may prejudice the investigation and any claim outcome.

We may inspect damaged goods, packaging, and the delivery environment before making any assessment. We are not responsible for indirect or consequential loss, including loss of profit, business interruption, missed appointments, or emotional distress, except where such exclusion is not permitted by law. Any complaint should be raised fairly and in good faith so that it can be reviewed without delay.

Nothing in these terms reduces any rights that cannot legally be excluded. However, the customer agrees that our obligations are limited to the specific service booked and do not extend to unrelated obligations, guarantees, or assumptions not expressly agreed. Any dispute should first be addressed by direct written explanation of the issue so that the facts can be considered and records checked.

9. Title, Possession, and Release of Goods

We reserve the right to retain possession of goods only to the extent permitted by law, for example where payment remains outstanding and a lawful right of retention exists. Ownership of the goods remains with the customer or their lawful owner at all times. Risk in the goods transfers in accordance with the agreed service arrangement and applicable law, subject to the limitations set out in these terms.

We may decline to release goods where doing so would be unlawful, unsafe, or impossible due to non-payment, incomplete instructions, or absence of the customer or authorised recipient. If a delivery cannot be completed because of access failure, refusal to accept, or misleading instructions, we may place the goods in temporary safe holding only where reasonable and at the customer’s cost and risk. Additional handling charges may apply.

10. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising from them or in connection with the services, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. If any part of these terms is found unenforceable, the remaining provisions will continue in full force.

By proceeding with a booking for Man With Van Cubittown, the customer confirms that they have read, understood, and accepted these terms. We may update the terms from time to time to reflect operational, legal, or commercial changes. The version in force at the time of booking will apply to that service unless otherwise agreed in writing.

This document is intended to provide a clear legal framework for the supply of moving and transport services while keeping the booking process practical and straightforward. It is the customer’s responsibility to review the terms carefully before confirming the service, especially where the job involves waste, fragile goods, timing constraints, or special access conditions.