Privacy Policy
Man with Van Cubitt Town Privacy Policy
This Privacy Policy explains how Man with Van Cubitt Town collects, uses, stores, and shares personal data relating to its services. It applies to all Man with Van Cubitt Town customers and prospective customers in the Cubitt Town area who contact us, request a quote, make a booking, or otherwise interact with our services.
We are committed to protecting your privacy and handling your personal data in a fair, transparent, and secure way in accordance with the UK General Data Protection Regulation and applicable data protection laws.
Personal Data We Collect
We collect and process personal data that you provide directly to us when you contact us, make an enquiry, or book our services. This may include:
Your name and contact details such as address, general location, and communication preferences.
Details about your move or transport needs, such as collection and delivery addresses, access details, property type, and preferred dates and times.
Communications you send to us, such as enquiries, feedback, or complaints.
Billing and payment related information necessary to process payments, such as partial payment details handled via secure payment processors. We do not store full card numbers or security codes.
Technical and usage data related to your interaction with our website or online tools, such as IP address, device type, and basic analytical information, where this is collected in accordance with applicable law.
We aim to collect only the minimum personal data necessary to provide our services and to fulfil our legal obligations.
Purposes and Lawful Basis for Processing
We process your personal data only where we have a lawful basis under data protection law. Depending on the circumstances, the lawful basis will be one or more of the following:
To take steps at your request before entering into a contract and to perform a contract with you. This includes providing quotes, confirming bookings, planning and carrying out removals and transport services, issuing invoices, and managing service-related communications.
To comply with legal obligations. We may need to retain certain records for tax, accounting, or regulatory purposes and to respond to lawful requests from public authorities when required to do so.
Our legitimate interests. We may process your data for our legitimate business interests where these are not overridden by your rights and freedoms. This can include managing our business operations, improving our services, preventing fraud, and handling customer enquiries and disputes.
Your consent. Where required by law, for example for certain types of marketing communications, we will rely on your consent. You can withdraw your consent at any time by contacting us or by using any unsubscribe options provided.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide and manage our man and van services in the Cubitt Town area, including planning and completing your move or transport request.
To handle bookings, rescheduling, cancellations, and customer support enquiries.
To send you important service information, such as booking confirmations, reminders, and updates relating to your move.
To issue invoices, process payments through external payment processors, and maintain financial records.
To improve our services, operations, and customer experience, including through limited analysis of service usage.
To maintain the security and integrity of our systems and to help prevent fraud or misuse of our services.
To comply with laws, regulations, and enforceable government requests, and to establish, exercise, or defend legal claims where necessary.
Data Sharing and Processors
We do not sell your personal data. We only share your personal data where this is necessary, lawful, and subject to appropriate safeguards.
We may share your personal data with trusted third parties who act as data processors on our behalf. These may include:
IT and hosting providers who support our business systems, website, and data storage.
Payment processors who handle card or online payments securely on our behalf.
Providers of communication and scheduling tools that enable us to manage bookings and customer contacts.
Professional advisers such as accountants or legal advisers where this is necessary for compliance, legal, or business reasons.
Where processors act on our instructions, they are bound by contract to keep your data confidential, secure, and to use it only for the purposes we specify.
We may also need to share your personal data with public authorities, law enforcement, or regulatory bodies where required by law or to protect our rights, property, or the safety of others.
International Transfers
Where we use service providers located outside the United Kingdom or European Economic Area, your personal data may be transferred to countries that have different data protection standards. In such cases, we will take appropriate steps to ensure that your data remains protected, such as using standard contractual clauses or relying on other legally recognised safeguards in accordance with data protection law.
Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected, including to provide our services, meet legal, accounting, or reporting obligations, and resolve disputes.
In general:
Booking and service records are kept for a period that allows us to respond to any questions, claims, or issues arising from the service and to comply with tax and accounting requirements.
Enquiry and correspondence data is retained for a reasonable period to manage our relationship with you and to improve our services.
Where we rely on your consent for marketing, we will retain the relevant contact data until you withdraw your consent or we reasonably determine that it is no longer required.
When personal data is no longer needed, we will delete or anonymise it in a secure manner.
Your Data Protection Rights
If you are a customer or prospective customer of Man with Van Cubitt Town in the Cubitt Town area, you have a number of rights under data protection law. These include:
The right to access your personal data and obtain a copy of the information we hold about you.
The right to request correction of inaccurate or incomplete personal data.
The right to request deletion of your personal data in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected.
The right to restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection.
The right to object to processing based on our legitimate interests, including certain forms of profiling, and to object at any time to the use of your data for direct marketing.
The right to data portability, which allows you to request that we provide certain personal data to you or to another organisation in a structured, commonly used, and machine-readable format where this is technically feasible and where the processing is based on consent or contract.
The right to withdraw consent at any time where we rely on your consent as the lawful basis for processing, without affecting the lawfulness of processing based on consent before its withdrawal.
You also have the right to lodge a complaint with the relevant data protection authority if you believe that your data protection rights have been infringed.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. These measures may include access controls, secure storage, and staff awareness of data protection responsibilities.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information. You are responsible for keeping any reference numbers or booking details safe and confidential.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any updated version will apply to all Man with Van Cubitt Town customers in the Cubitt Town area from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
