Terms and Conditions
Man with Van Cubitt Town Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Cubitt Town provides removal and related services within the United Kingdom. By making a booking, using our services, or allowing our staff to access your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the individual, business, or organisation that makes a booking or receives services from Man with Van Cubitt Town.
Company means Man with Van Cubitt Town, the provider of the removal and related services.
Services means any removal, collection, delivery, packing, loading, unloading, or related services provided by the Company.
Goods means any property, items, or belongings that are the subject of the Services.
Vehicle means any van or other vehicle used by the Company to provide the Services.
Contract means the agreement between the Customer and the Company for the provision of Services in accordance with these Terms and Conditions.
Scope of Services
The Company provides man and van removal services, including domestic moves, small office moves, item collections and deliveries, and related transport services within the UK. Any additional or specialist services, such as packing, dismantling or reassembly of furniture, or handling unusually heavy or fragile items, must be agreed in advance and may incur additional charges.
The Company reserves the right to refuse to carry out any work that, in its reasonable opinion, may pose a risk to health and safety, may cause damage to property, or may breach any law or regulation.
Booking Process
Bookings may be requested by the Customer through the Company’s accepted communication methods. A booking is not confirmed until the Company has issued a written or verbal confirmation and, where required, the Customer has paid any applicable deposit.
When requesting a booking, the Customer must provide accurate and complete information, including but not limited to:
Full pick-up and delivery addresses.
Details of property access, such as floor level, lifts, parking restrictions, and distance from the vehicle to the property.
An accurate description and estimated volume of the Goods.
Details of any particularly heavy, fragile, or valuable items.
Preferred date and time for the Services.
The Company may rely on the information provided to calculate the expected duration, vehicle size, number of staff, and price. If the information provided is inaccurate or incomplete, the Company reserves the right to adjust the price, extend the time required, or decline to continue the Services if it is not reasonably practical or safe to do so.
Prices and Quotations
Prices may be provided on an hourly rate basis or as a fixed quotation, as confirmed at the time of booking. Unless otherwise stated, prices are exclusive of any congestion charges, tolls, parking fees, or other third-party charges, which shall be payable by the Customer in addition to the quoted price.
Any quotation is based on the information supplied by the Customer and is valid for a limited period as stated by the Company. The Company reserves the right to amend or withdraw a quotation if the information provided by the Customer is found to be inaccurate or if the scope of the Services changes.
Deposits and Payments
The Company may require a deposit to secure the booking. The amount of any deposit and the deadline for payment will be communicated to the Customer at the time of booking. Deposits are generally non-refundable unless otherwise stated in these Terms and Conditions.
Unless agreed otherwise, the balance of any charges is payable immediately upon completion of the Services. The Company may require payment in advance or in instalments for longer or more complex moves.
The Company accepts payment by the methods communicated at the time of booking. The Customer is responsible for ensuring that payment can be taken at the agreed time. If payment is not received when due, the Company reserves the right to:
Withhold or suspend Services.
Retain Goods until payment in full has been received.
Charge reasonable administration fees, interest, or recovery costs in accordance with applicable law.
Customer Responsibilities
The Customer is responsible for:
Ensuring that they are present, or that an authorised representative is present, at the agreed time and location to allow access to the premises and to direct the Services.
Ensuring that the premises and access routes are safe and clear of obstruction.
Arranging suitable parking for the Vehicle, and bearing any costs or fines resulting from inadequate or unlawful parking arrangements where the Customer has directed the Vehicle to park.
Properly packing and securing Goods, unless the Company has agreed to provide packing services.
Disconnecting, defrosting, and preparing any appliances prior to the arrival of the Company, unless otherwise agreed.
Ensuring that all Goods to be moved are clearly identified and that no items are left behind unintentionally.
The Company is not responsible for dismantling or reassembling furniture, disconnecting appliances, or removing fixtures or fittings unless this has been agreed in advance as part of the Services.
Restrictions on Goods
The Customer must not request the Company to transport, and the Company is entitled to refuse to transport, any of the following:
Illegal substances or items.
Perishable goods likely to spoil or cause contamination.
Explosive, flammable, or hazardous materials, including gas cylinders, fuel, chemicals, or paint, unless specifically agreed and in compliance with relevant regulations.
Cash, jewellery, important documents, or other high-value items, unless expressly agreed in writing.
Animals or live plants.
If the Customer includes any of the above without the Company’s knowledge or consent, the Company shall have no liability for loss, damage, or deterioration, and the Customer shall indemnify the Company for any loss, damage, or expense arising as a result.
Waste and Disposal Regulations
The Company operates in accordance with relevant UK waste and environmental regulations. The Company is not a general waste disposal service and will not remove household rubbish, construction waste, or prohibited materials unless explicitly agreed, lawful, and appropriately charged.
Any request for disposal or clearance of items must be discussed and agreed in advance. The Customer must accurately describe the nature of the items to be disposed of. The Company reserves the right to refuse to remove items that appear to be hazardous, contaminated, or not as described.
The Customer remains responsible for ensuring that any items presented for disposal are lawfully capable of being disposed of. The Company may charge additional fees for the lawful disposal or recycling of items and for any additional time required to handle such items.
Delays and Access Issues
While the Company will use reasonable efforts to arrive and complete the Services within agreed timeframes, arrival times and completion times are estimates only and may be affected by factors outside the Company’s control, such as traffic conditions, weather, accidents, road closures, or delays caused by the Customer.
If the start or completion of the Services is delayed due to reasons beyond the Company’s reasonable control, including but not limited to access issues, waiting time, or incomplete packing, the Company may charge for additional time on an hourly basis or at the rate agreed at the outset.
The Customer must ensure that access at both collection and delivery addresses is suitable for the Vehicle and the planned Services. The Company shall not be liable for delays or costs resulting from narrow roads, height restrictions, lack of parking, or other access limitations not notified in advance.
Cancellations and Amendments
The Customer may cancel or amend a booking by giving notice to the Company through the same or another accepted communication method used at the time of booking. Any cancellation or amendment is only effective when confirmed by the Company.
If the Customer cancels the booking:
More than 48 hours before the scheduled start time, any deposit may be refunded at the Company’s discretion, less any reasonable administrative costs.
Within 48 hours of the scheduled start time, the Company may retain all or part of any deposit and may charge a cancellation fee to cover lost time and costs incurred.
On the day of the move or after the Vehicle has been dispatched, the Company may charge up to the full quoted price.
If the Customer wishes to change the date, time, or scope of the Services, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Changes may result in an adjusted price and additional charges.
The Company reserves the right to cancel or reschedule a booking due to events beyond its reasonable control, including vehicle breakdowns, staff illness, or adverse weather. In such cases, the Company will attempt to offer an alternative time or date. If no suitable alternative is available, the Company’s liability will be limited to refunding any deposit or prepayment received for the affected booking.
Liability for Loss or Damage
The Company will take reasonable care in handling, loading, transporting, and unloading the Goods. However, the Company’s liability for loss or damage is subject to the limitations set out in this section.
The Company shall not be liable for:
Normal wear and tear, minor scratches, or scuffs arising from handling or transport.
Damage to Goods that were not adequately packed or protected by the Customer, where packing was the Customer’s responsibility.
Damage to the internal contents of boxes, containers, or drawers not packed by the Company.
Loss or damage resulting from defects in the Goods, including inherent vice, wear and tear, or pre-existing damage.
Loss of cash, jewellery, important documents, or other high-value items where the Customer did not notify the Company and such items were not specially agreed to be carried.
Indirect or consequential losses, such as loss of profit, loss of enjoyment, or loss of opportunity.
Unless otherwise agreed in writing, the Company’s total liability for any loss of or damage to Goods arising from a single event or series of connected events shall be limited to a reasonable amount, having regard to the value of the Goods and the charges for the Services. The Customer is encouraged to arrange their own insurance cover for high-value items where appropriate.
The Customer must inspect the Goods and premises as soon as reasonably possible after completion of the Services and notify the Company of any apparent loss or damage within 48 hours. Failure to notify within this period may affect the Company’s ability to investigate the issue and may limit or extinguish any liability.
Damage to Property
The Company will take reasonable care to avoid damage to walls, floors, doors, and other property while providing the Services. The Customer must highlight any particularly delicate areas or fixtures before work begins.
The Company’s liability for any damage to property (other than the Goods) caused by its negligence shall be limited to the reasonable cost of repair or, where repair is not feasible, the reasonable cost of replacement, subject to an overall cap that is proportionate to the charges for the Services.
Insurance
The Company maintains insurance appropriate to its operations. Details of cover may be provided on request. Such cover may be subject to exclusions, limitations, and excesses. The Customer remains responsible for arranging any additional insurance that they consider necessary for the Goods or premises.
Complaints
If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, preferably on the day of the move or within 48 hours of completion. The Company will review the complaint and may request evidence such as photographs, receipts, or witness statements.
The Company will aim to respond to complaints within a reasonable period and to seek a fair resolution in line with these Terms and Conditions and applicable law.
Force Majeure
The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to acts of God, extreme weather, strikes, lockouts, industrial disputes, accidents, road closures, traffic incidents, or breakdown of plant or machinery. In such cases, the Company will use reasonable efforts to resume performance as soon as reasonably practicable.
Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unenforceable, or illegal, that provision shall be deemed modified to the minimum extent necessary to make it valid, enforceable, and legal. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence, or understandings.
Amendments
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that Contract. Customers are encouraged to review the latest Terms and Conditions before making a booking.
